Senior Server Engineer - IT-Online

📆 2024/06/06 15:07:00

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📆2024/06/06 15:07:00

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to join our team in Pretoria. As a Senior Server Engineer you’ll play a critical role in ensuring the stability, security, and performance of the organization’s server infrastructure, enabling efficient operations and supporting business objectives.

Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Strong problem-solving skills – will be required to take the lead in a situation where there is a major outage Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.Managing remediation of calls within client defined SLA. Ensure that no calls are over 10 working Days. Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.Adhere to both the Change Management Process and Incident Management Process.Assist in troubleshooting all the supported tooling software technologies.Conduct research on emerging products, services, protocols, and standards in supported operating systems.Performing the addition and removal of virtual machines in accordance with instructions given.Ensuring capacity management is adhered to for VM/Physical capacity. Ensure security hardening policies are applied and updated as per the security policies of the client.Assist in planning new deployments of hyper-visor systems in a client’s environment by ensure the correct specifications and recommendations for the solution is providedPlanning and deploying MS Active directory with MS exchange and upgrading from previous versions as well as Office 365 mail configurations will be advantageous.If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You’ve arrived at iOCO Infrastructure Services , where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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