Nearly 300 Delta passengers on two international flights headed to Atlanta were stuck on the tarmac in Montgomery, Alabama, overnight because of severe storms and customs requirements, the airline said Friday.
ATLANTA, Ga. - Nearly 300 Delta passengers on two international flights headed to Atlanta were stuck on the tarmac in Montgomery , Alabama, overnight because of severe storms and customs requirements, the airline said Friday.
Delta Air Lines said Atlanta-bound flights 1828 from Cabo San Lucas and 599 from Mexico City were diverted to Montgomery Regional Airport around 10:30 p.m. to wait out strong thunderstorms at Hartsfield-Jackson Atlanta International Airport. The flights didn’t land at the larger Birmingham-Shuttlesworth International Airport because of dangerous thunderstorms there. The Atlanta-based airline said the inclement weather, “specifically lightning activity,” lasted longer than expected at Montgomery, “and flight crews ran over their permitted duty times.” Then, because the airport lacked Customs and Border Protection staffing and facilities required to screen passengers on international flights, the passengers had to remain aboard their planes until early Friday morning, “when a special accommodation was reached with Montgomery airport officials and CBP.” According to the airline, the 150 passengers on Flight 1828 and the 147 passengers on Flight 599 remained onboard their planes until shortly after 5 a.m. Friday. Delta said the aircraft doors remained open while passengers waited.Delta said it’s conducting a thorough review of the incident, “with an eye for making improvements and preventing an outcome like this again.”“We sincerely apologize to our customers for this experience,” Delta said in a statement. “We fell short of how we aspire to serve and care for our customers amid thunderstorms in the Southeast U.S. Thursday evening. We are reaching out to each customer with a full refund of their booking.”Child injured in accidental shooting in Montgomery County, sheriff’s office says
Delta Air Lines Two International Delta Flights Delta Flights Diverted To Montgomery Passengers Stranded On Planes Passengers Stuck On Planes Montgomery Regional Airport Hartsfield-Jackson Atlanta International Airport Birmingham-Shuttlesworth International Airport ANF WANF Atlanta News First Customs Issues Customs And Border Protection CBP Delta Hartsfield-Jackson Stuck On Tarmac Refund For Passengers Delta Refund For Passengers Severe Thunderstorms Severe Thunderstorms In Atlanta' Delta Apologizes Apology To Passengers
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Delta passengers flying from Mexico to Atlanta held on plane overnight in Alabama airport terminalBecause the Montgomery Regional Airport doesn’t have customs, passengers on the two diverted flights, Delta Flights 1828 from Cabo San Lucas and 599 from Mexico City, were forced to remain inside the planes overnight.
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Passengers flying from Mexico to Atlanta held on planes overnight in Alabama terminalBecause the Montgomery Regional Airport doesn’t have customs, passengers on the two diverted flights, Delta Flights 1828 from Cabo San Lucas and 599 from Mexico City, were forced to remain inside the planes overnight.
Read more »