Some Atlantic City Electric customers are experiencing huge sticker shock.
ATLANTIC CITY, NJ --Their latest paper bills show they suddenly owe thousands of dollars. The Troubleshooters are hearing from a lot of consumers after their May bills show that they owe mind-boggling amounts.
Fortunately, the Troubleshooters reached out to Atlantic City Electric and got it all sorted out. Randy Wolfe of Swedesboro, New Jersey, showed the Troubleshooters his bill. It says he owes $8,928 for one month. He says, initially, he was shocked and then said, "We're going to fix this.
" Wolfe says he knew it had to be a mistake, especially since his previous bill indicated his balance was $104.85, but his new May bill indicated that same previous balance was $10,485. Wolfe also says he was worried about businesses and individual customers on AutoPay. He says his concern was they might not be aware of the outrageous error.
"We are aware that a small subset of Atlantic City Electric customers are receiving paper bills with inaccurate charges and balance information due to a printing error with our billing vendor. This issue is limited to certain mailed bills only and customer online accounts reflect the correct billing and account information. This issue does not impact the autopay function on customer accounts. We are actively working to correct the issue and will mail revised bills to any impacted customers.
We are taking proactive steps to alert affected customers of the billing error including direct emails and phone calls, in addition to website updates. We understand how important billing accuracy is and are reviewing our processes to help prevent this from happening again. If a customer has an online My Account, they can log in atto view their accurate and up-to-date bill amount. No action is required unless customers have questions or concerns.
If customers have questions, they can contact Atlantic City Electric Customer Service at 800-642-3780. Customer Care representatives are available from 7 a.m. to 7 p.m., Monday through Friday.
" Wolfe tells us he's worried about late payment fees because he isn't planning to pay his current bill until he receives a revised, corrected version in the mail. Copyright © 2026 WPVI-TV. All Rights Reserved.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
As electric bills rise, some states are focusing on the growing profits of utilitiesThe artificial intelligence boom is leading to fights in some states over growing utility profits.
Read more »
A Brief History of Electric Vehicles from the 19th Century to Modern TimesThe article traces the origins of electric vehicles back nearly two centuries, beginning with Robert Anderson's early prototype and William Morrison's 1890s electric wagon, highlighting their popularity in the early 1900s despite high costs, and noting key milestones such as Studebaker's 1902 models and Thomas Edison’s 1889 electric car, drawing parallels to today's EV market.
Read more »
As electric bills rise, some states are focusing on the growing profits of utilitiesOfficials and lawmakers in at least six states are going to new lengths to try to block rate increases proposed by utilities. Some are pressing utilities to completely change their model for financing major system upgrades.
Read more »
Arizona Public Service seeks permission to raise electric rates every yearAPS is asking state regulators to approve an average 14% electric rate increase – and in its more than 2,000-page proposal is a request that could allow them to request a rate increase every year.
Read more »