AmEx employees used questionable sales tactics to mislead small-business owners in a push to boost card sign-ups after a partnership with Costco ended
The American Express Co. saleswoman had finally convinced Bryan Daughtry to apply for a card. There was just one thing: She had to run a credit check.
Mr. Daughtry, who owns a disaster-cleanup company in Ohio, balked. He was trying to get a mortgage and didn’t want the inquiry to dent his credit score. She refused to stop the process, he said, checked his credit, and his application was approved.
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