United Airlines will begin offering free same-day standby and flight changes to flyers starting in January 2021
The company announced Sunday that it will begin offering free same-day standby and flight changes to flyers starting in January 2021. For customers with tickets issued before December 31, United will extend a waiver, allowing travelers to change their flights an unlimited number of times for free. So, essentially, change fees are officially a thing of the past on United .The new policy comes as the coronavirus pandemic has decimated air travel.
"When we hear from customers about where we can improve, getting rid of this fee is often the top request." Alluding to the post-September-11-2001 time for airlines, when they implemented more restrictions on customers, United said it had learned from some past mistakes.Read More"Following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service," Kirby said.
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