United Airlines is dropping an unpopular $200 fee for most people who change a ticket for travel within the United States.
“When we hear from customers about where we can improve, getting rid of fees is often the top request,” United CEO Scott Kirby said in a video posted Sunday.
United also said that it will extend a broad waiver of change fees — including for international travel — through Dec. 31. Customers who pay the lowest fares, called “basic economy,” can also change tickets free because of the extended waiver announced Sunday. The four largest U.S. airlines lost a combined $10 billion from April through June. Airlines shared $25 billion in federal payroll aid under pandemic relief legislation and are lobbying for $25 billion more.
Fees on checked bags and ticket changes gained widespread use during an industry downturn in 2008. Since then, airlines have added fees on seats with more legroom, priority boarding and other amenities.
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