Starbucks is making changes to its in-store experience, returning to ceramic mugs and bringing back condiment bars. These changes follow the reversal of the 'open-door' policy, aiming to create a more welcoming and traditional atmosphere.
Starbucks is making some significant changes to its in-store experience this week, aiming to create a more welcoming and traditional atmosphere. Starting today, all company-owned Starbucks locations will default to serving beverages in ceramic mugs for customers who choose to consume their drinks inside the store.
While customers can still opt for a glass or bring their own mug, the return to ceramic mugs represents a deliberate shift away from single-use cups and towards a more sustainable and classic approach.In addition to the mug change, Starbucks is also bringing back condiment bars in all its company-operated stores. Customers will once again have the freedom to customize their drinks by adding creamer, milk, and various sweeteners at their convenience. The condiment bar reinstatement is another step towards restoring the familiar Starbucks experience that many customers have missed.These changes come on the heels of Starbucks reversing its controversial 'open-door' policy earlier this month. This policy, implemented in 2018 following the arrest of two Black men at a Philadelphia Starbucks for not making a purchase, required customers to buy something to use the store's restrooms or linger inside. The new code of conduct eliminates this requirement and emphasizes inclusivity, while also prohibiting discrimination, outside alcohol consumption, smoking, vaping, and panhandling.
STARBUCKS MUGS CONDIMENT BARS OPEN-DOOR POLICY CUSTOMER EXPERIENCE
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