Social Security Administration budget issues have contributed to a 'customer service crisis,' with some beneficiaries receiving too much or too little money.
A "record-breaking backlog" of pending actions has led to an estimated $1.1 billion in improper beneficiary payments, according to a new report.
However, the agency's workflow still makes it vulnerable to inaccurate payments, which is worsened by processing delays. Some incidents of overpayments may be preventable in cases where beneficiaries do not provide necessary information to the Social Security Administration in a timely fashion, said Paul Van de Water, senior fellow at the Center on Budget and Policy Priorities."Whatever the source of the problem, getting the claims and adjustments processed more quickly would be advantageous," Van de Water said.
The Social Security Administration has more than 650 fewer employees working on processing center workloads than it did eight years ago, Brown added. During that time, the number of beneficiaries who rely on Social Security benefits has risen to almost 72 million, up from about 64 million, he said.
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