The Social Security Administration is upgrading its online services, which will require some users to update their personal accounts.
The Social Security Administration is upgrading its"my Social Security" personal accounts online.📺 Los Angeles news 24/7: Watch NBC4 free wherever you are
The online services aim to save time for both current and future beneficiaries, as well as the Social Security Administration, as the agency grapples with long wait times for its national 800 phone number. The average speed to answer those calls was about 36 minutes in the second quarter, according to the Social Security Administration. The agency is working to bring that average wait time down to 12 minutes by the end of September 2025.
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