Social Security Administration budget issues have contributed to a “customer service crisis,” with some beneficiaries receiving too much or too…
A"record-breaking backlog" of pending actions has led to an estimated $1.1 billion in improper beneficiary payments, according to a new report." of open cases, leading to approximately $1.1 billion in projected improper payments to beneficiaries, according to a new report from the Social Security Administration Office of the Inspector General.
"The longer it takes SSA to process pending actions, the longer beneficiaries wait for underpayments due or they receive larger overpayments to pay back," the SSA OIG report states. "The number of beneficiaries continues to grow while we have the lowest staffing levels across the agency in 25 years," Dustin Brown, acting chief of staff at the Social Security Administration, wrote in a letter in response to the SSA OIG report.
However, the agency's ability to successfully implement those recommendations will depend on"sustained adequate funding" to pay for hiring, overtime and improved technology, Brown wrote in his letter." that has prompted long phone hold times and waits for disability determinations in addition to inaccurate payments, Van de Water said.
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