Senator Lito Lapid has filed a bill seeking imprisonment of up to six months and a fine not exceeding P100,000 for customers who will make unjustified cancellation of orders in food and grocery delivery service platforms. | CGonzalesINQ
“Masakit isipin na sa kabila ng panganib na hinaharap ng mga delivery rider para lamang makapagserbisyo sa mga customer at kumita ng maliit na halaga, sa huli, sila pa ang naloloko,” Lapid said in a statement on Tuesday.
“Bukod sa nasasayang ang oras at salapi ng mga riders dahil sa pagkansela ng order, ang mas malala pa, may mga pagkakataon na ni hindi matunton ang address ng nanlokong customer dahil sa fake address. Hindi tuloy sila mapanagot at naiiwang lugi at abunado ang mga delivery riders,” the senator added. Lapid pointed out that the bill will require delivery service providers to establish a reimbursement scheme for the delivery drivers in case orders are cancelled.To facilitate collection against customers who cancel orders, the bill also requires delivery service providers to implement know-your-customer rules which include the submission and verification of proof of identity and residential address subject to compliance with the Data Privacy Act of 2012.
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