Asylum, visas, citizenship and immigration enforcement disrupted and delayed by Atlas system - where official data can ‘evaporate’, it is claimed
staff unable to start work, slowed down operations against illegal immigrants, and kept children waiting for as long as 21 months for British citizenship,The Atlas system has cost at least £71m so far, with spending on the project still rising. The system was supposed to “automate”
Some of the malfunctions have been classified as a P1 “critical” technical incident, which the Government says can include “system access problems” and “wider technical failures with possible reputational impact”. Other errors saw Atlas move asylum cases to other Home Office units that could not deal with them, prevent interviews being booked and stop completed decisions being formally served.
The ICIBI found that newly recognised refugees were left unable to find housing or employment because Atlas delayed issuing their biometric residence permits, while there were “missing interview records, record duplications, and discrepancies” between Atlas and other systems.because some sponsors “could not be traced” on the system, meaning staff had to phone people asking for their immigration status.
“Our IT team has investigated the problem and put significant effort into understanding root causes of all the incidents. They now have a strategic plan in place and have started work on resolving these IT issues. Significant resource is being put into place to resolve the issues, and operationally we are seeing progress being made.”
“It still hasn’t been dealt with. We were told there was an IT problem and it’s still ongoing, but it’s been almost two years.” When the family made an “identical” application for their eldest child in 2019, before Atlas was rolled out, there were no issues and it was resolved within six months.
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