110 passengers were left stranded at Washington Union Station after their boarding gate for Amtrak train 66 was never opened, resulting in them missing their trip. Amtrak apologized for the miscommunication and offered assistance to affected passengers.
Amtrak issued an apology after 110 passengers were left stranded at Washington's Union Station after their boarding gate was never opened. On Dec. 26, Amtrak train 66 traveling from Roanoke, Va., to New York departed Washington Union Station before all passengers were able to board. Amtrak sincerely apologizes for the miscommunication that resulted in customers missing their train, a representative from Amtrak told Fox News Digital.
We provided customers service on the next train, food and beverages, hotel accommodations and full refunds, said the representative. The snafu was first reported on Reddit's r/Amtrak subreddit in the early morning hours of December 27. NE regional left without 100 passengers from DC, wrote Reddit user and would-be passenger on Amtrak train 66 PreparationDry8083. In the post, PreparationDry8083 explained that the train was supposed to board at 10 p.m., and that passengers got in line at 9:40 p.m. after receiving a text that it was time to board. 10:15 train says it’s departed, 100 of us are still waiting for the gate to open, said PreparationDry8083. At 11 p.m., the station manager said the train left because no one came down to board. At Washington Union Station, Amtrak passengers are not permitted on to the platform prior to a set boarding time, and passengers' tickets are checked prior to boarding – similar to the process for boarding an airline. In an update post later on December 27, PreparationDry8083 provided additional details about the botched boarding procedure and what had happened. The boarding gate was never opened, said PreparationDry8083, and the doors were roped off with a sign in front of them. Not exactly intuitive to go through, the Reddit user wrote. The whole process felt like boarding at an airpor
AMTRAK Washington Union Station Boarding Error Stranded Passengers Travel Disruption
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