In a Wednesday interview with CNBC's Jim Cramer, Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, 'Agentforce.'
In a Wednesday interview with CNBC's Jim Cramer , Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described how companies use the technology to automate certain functions.
Salesforce beat Wall Street's expectations when it reported Wednesday after close, and shares rose during extended trading.CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described how companies use the technology to automate certain functions. "We have deployed Agentforce now to so many of our customers, and we're so excited because what we're helping them to do is to deliver a level of automation with their customer service or with their sales that they're never seen before," Benioff said. "We're able to take the ebb and flow of customer demand, and we're able to kind of meet that as, as the customer needs it."He also explained how "Agentforce" helps textbook maker Wiley right now during a busy season where students buy more books as they return to school. Benioff said Wiley can use the platform to "directly expand their customer service capability" instead of temporarily hiring and training new employees."It's an amazing moment where humans with agents are driving customer success," he said. "We're automating all of these customer touch points with our apps, we're building the data, and now we're deploying agents."
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