Following a report on Houston homeowner Frances Holt's unactivated solar panels resulting in a $134,000 bill, many have expressed concerns about misleading solar panel sales practices.
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Many say they felt pressured into signing contracts they didn’t fully understand, were presented lengthy agreements on tablets or phones, or later discovered unexpected costs tied to long-term solar contracts. Consumer advocates say those complaints reflect a growing statewide issue and stress that homeowners who believe they were misled should file a complaint with the state. Texas regulates residential solar retailers through the Texas Department of Licensing and Regulation , which investigates complaints involving deceptive sales practices, contract confusion and installation problems. Advocates say filing a complaint not only helps individual homeowners but also helps regulators identify broader patterns across the solar industry.
The name of the solar company and salesperson, if knownWhether the contract was signed electronically or on a tabletAny concerns about pressure tactics, unclear pricing or misleading claimsIf there was damage to your home during installation, include photos and repair estimates when available. Consumer advocates say complaints tied to residential solar sales have increased sharply in recent years, particularly among older homeowners. Reports have raised concerns about long-term contracts, unexpected costs and confusion over cancellation rights.
If you believe a solar company misrepresented its services or pressured you into an agreement, filing a complaint with TDLR is one of the most effective ways to protect yourself and others.
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