Last fall, Jones hired Coleman American Moving Services, an agent for Allied Van Lines to move most of his belongings into storage.
He and his wife were going to sale and the cost of the move was $22,000.
"You can see through into the crates the covers on the crates are broken," he said. "It rained that day, we have several photos that are ruined.""We were telling the movers not to move this, and we found when the box was delivered, there's nothing in here," said Jones."My mom and I are so close. I'm an only child my whole life, revolved around my mother," Jones said. "Losing her it hurts.
Jones showed us several broken items, including a couch and table. He says several items are missing, and some boxes arrived empty. As you can see, we have been in regular contact with Mr. Jones regarding his claim. We certainly regret the claim and strive to provide all our customers with the very best in quality relocation services. We have tendered Mr. Jones a settlement offer on the claim which included a gesture of goodwill. It is important, however, to note that Mr. Jones did not identifyin his shipment as containing "human remains," nor did he notify anyone in our company of their presence in his shipment.
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