Millions of customers now have quicker download speeds than they did a week ago, though some need to swap out their routers to see the full benefit.
A remote worker in South Philadelphia in 2022. Comcast Xfinity increased users' internet speeds this week, at no additional cost, as demand for bandwidth has increased in recent years.Comcast Xfinity customers are experiencing faster internet speeds this week at no extra charge as the Philadelphia-based telecom giant rolls out an automatic upgrade.
Comcast’s marketing focuses only on download speeds, but spokesperson Jennifer Bilotta said upload speeds will increase from 10Mbps to to 20Mbps on all plans. However, she added, “the majority of customer activity is still focused on download speeds.” If you lease an Xfinity modem-router, called a “gateway,” that can’t support the new speeds, the company will email you asking if you want an upgraded device at no additional cost .I had to upgrade my Gateway to access the new download speeds but was wary of swapping out my equipment, as I haven’t had good luck with WiFi in the past. Every time I’ve moved, I’ve had a setup issue that has required technicians to come out. So for days I put off even opening the Xfinity package with my new Gateway.
My max download speed increased more than 100Mbps within minutes of the switch, jumping from 480Mbps to 591Mbps, while my upload speeds stayed around 24Mbps, according to speedtest.net.Bilotta, the spokesperson, said they “upgrade speeds regularly to stay well ahead of customer demands on bandwidth and provide more value for their services.”
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