A popular Texas-based travel center chain is drawing scrutiny after several locations received an “F” rating from the Better Business Bureau.
The Better Business Bureau states on its website that Buc-ee’s has an F rating for failing to respond to 88 customer complaints over the past three years. NEW BRAUNFELS, Texas - A popular Texas-based travel center chain is drawing scrutiny after several locations received an “F” rating from the Better Business Bureau.
The BBB listings show the ratings stem from Buc-ee's not responding to about 90 customer complaints received since 2023.Amanda and William Tirado are on vacation but went out of their way to stop at the popular New Braunfels Buc-ee’s. “To us, it’s more than a gas station. It’s really nice coming here. It’s always clean,” said Amanda Tirado.“We found ’em fine. We like ’em. We like that they have a diesel pump at every station,” said Jodi Theabold. The Better Business Bureau states on its website that Buc-ee’s has an F rating for failing to respond to 88 customer complaints over the past three years. The BBB says the rating reflects how likely a business is to interact with and respond to customers. “In my personal opinion, I find it extremely difficult to believe they would get an F in anything,” said William Tirado. The BBB says the grade is based on factors like transparency and responsiveness. As of now, this is not the only Buc-ee’s with an F rating — six other locations are listed with the same grade on the BBB’s website. Those we spoke to said it doesn’t faze them.“No, I don’t think so,” said Amanda and William Tirado. “It’s entertainment for us, actually — just watching what goes on and the amount of people who enjoy the place, from what I can tell,” said Jodi Theabold.“I reached out to Buc-ee’s for their response to the grade and to ask how many customers they’ve served over the past three years.An elementary school teacher's body was found inside her workplace shortly before classes began, but authorities said she may have already been dead for days.Our cameras here at the studios capture a shocking crash Wednesday afternoon.SAN ANTONIO - The southbound lanes of I-35 were closed near Somerset Rd. on Thursday morning due to a crash.According to the San Antonio Police Department, at aA missing 7-year-old girl was found dead in a retention pond on Wednesday following an intensive search by local and regional authorities.SAN ANTONIO - The teenager who died after being shot by three people after an argument has been identified.Devin Farias, 19, died early Wednesday morning after
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