Vodacom’s Average Dropped Call Ratio (DCR) and Call Setup Success Ratio (CSSR) are far below Icasa’s End-User and Subscriber Service Charter Regulations.
Vodacom failed dismally in achieving the Independent Communications Authority of South Africa 2023 End-User and Subscriber Service Charter Regulations’ voice network quality standards.in March 2023, which sets out the standard of service South Africans should expect from mobile operators.
The regulations require mobile operators to achieve an Average Call Setup Success Ratio of 98% and an Average Dropped Call Ratio of below 3%. The latest test results revealed that Vodacom’s voice network performance was far below the standards required by the 2023 End-User and Subscriber Service Charter Regulations.
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