Verizon customers who were expecting up to $100 as part of a class-action settlement received significantly less, with some payments as low as $5.33. The settlement stemmed from a claim that Verizon unfairly charged a monthly administrative fee.
Some Verizon customers were hoping to receive as much as $100 as part of a $100 million class-action settlement, but payments that went out in early January were for much less, with some reportedly under $5. The lawsuit, first announced last year, claimed Verizon charged certain account holders a monthly administrative charge or telco recovery charge, which was unfair and not adequately disclosed.
The cell carrier denied any wrongdoing and said the suit had no merit, according to the settlement site. 'Verizon clearly identifies and describes its wireless consumer Admin Charge multiple times during the sales transaction, as well as in its marketing, contracts and billing,' Verizon told NBC Chicago in a statement at the time. 'This charge helps our company recover certain regulatory compliance, and network related costs. As always, our Company stands committed to transparency and the clear disclosure of all consumer charges and fees.' According to the settlement website, customers who were eligible for a payout were notified by mail or email as they were identified by Verizon and included all current and former individual account holders who were charged the fee between Jan. 1, 2016 and Nov. 8, 2023. Claims were due April 15, 2024, and the settlement was deemed effective Sept. 20, 2024, the site said, with payments expected to begin distribution in January of 2025. The settlement website stated that payments of $100 were expected, with eligible claimants getting a minimum of $15 for their account plus $1 for each month they were charged fees.Some users confirmed to NBC Chicago Tuesday that they had received automatic payments from the settlement via Zelle or Venmo. However, the payments were significantly less than expected, with one amounting to $5.3
VERIZON CLASS-ACTION SETTLEMENT CUSTOMER PAYMENTS
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