Social media giants warn of AI moderation errors as coronavirus empties offices
SAN FRANCISCO - YouTube could see a jump in videos erroneously taken down for content policy violations as the company relies more on automated software during the coronavirus pandemic, Alphabet Inc’s Google warned on Monday.
Google said in a blog post that to reduce the need for people to come into its offices, YouTube and other business divisions are temporarily relying more on artificial intelligence and automated tools to identify problematic content. Such software is not always as accurate as humans, which lead to errors, the company said.
The trio of Silicon Valley internet services giants, like many companies across the world, have asked employees and contractors to work from home if possible, aiming to slow the spread of coronavirus. Mass gatherings such as sports, cultural and religious events have been canceled globally to combat the fast-spreading respiratory disease.
Content rules cover submissions such as ad campaigns running on the Google ad network, apps uploaded to the Google Play store and business reviews posted to Google Maps.
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