Social media giants warn of AI moderation errors as coronavirus empties offices

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Social media giants warn of AI moderation errors as coronavirus empties offices
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Alphabet Inc's YouTube, Facebook Inc and Twitter Inc warned on Monday that ...

SAN FRANCISCO - Alphabet Inc’s YouTube, Facebook Inc and Twitter Inc warned on Monday that more videos and other content could be erroneously removed for policy violations, as the companies empty offices and rely on automated takedown software during the coronavirus pandemic.

Such software is not always as accurate as humans, which leads to errors, it added, however. And “turnaround times for appeals against these decisions may be slower,” it said. Facebook also said the decision to rely more on automated tools, which learn to identify offensive material by analyzing digital clues for aspects common to previous takedowns, has limitations.Twitter said it too would step up use of similar automation, but would not ban users based solely on automated enforcement, because of accuracy concerns.

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