The Transportation Department said that half the money will go to passengers who were delayed
Holiday travelers wait in line to check their bags at the JetBlue terminal at Logan Airport, Friday, Dec. 20, 2024, in Boston. The Transportation Department said Friday it will hit JetBlue Airways with a $2 million penalty for chronically late flights along the East Coast, and half the money will go to passengers who were delayed.
“Illegal chronic flight delays make flying unreliable for travelers. Today’s action puts the entire airline industry on notice that we expect their flight schedules to reflect reality,” Transportation Secretary Pete Buttigieg said. His department has led the Biden administration in criticizing airlines for poor service and an increase in fees on travelers.
Airline spokesperson Derek Dombrowski said JetBlue has invested “tens of millions of dollars to reduce flight delays, particularly related to ongoing air traffic control challenges in our largest markets in the Northeast and Florida,” resulting in better on-time performance in 2024, including during the peak summer travel season.
Transportation Department regulations prohibit airlines from publishing schedules that don’t reflect real departure and arrival times. The agency defines a flight as chronically delayed if it runs at least 10 times a month and arrives more than 30 minutes late more than half the time.
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