Customers who had overnight delays or never reached their destinations at all between June 24 and 30 received the vouchers, a United representative said. The 30,000 miles are redeemable for a ticket between more than 8,000 cities in the continental U.S.
Meteorologists predict rainy weather and thunderstorms will continue to move through the New York metro area on Monday and Tuesday, which could impact more flights. However, the travel disruptions are also the result of aircraft backups at Newark airport, which reduced the number of departing aircrafts at Newark by 60-75% for an average of 6 to 8 hours each day, Kirby said in his email.
"Airlines, including United, simply aren't designed to have their largest hub have its capacity severely limited for four straight days and still operate successfully," Kirby said. , which performs air traffic control duties in the U.S., have aggravated travel disruptions, Kirby said last week. Due to that combination of issues, United's leaders are planning to modify schedules at Newark airport.
"We are going to have to further change/reduce our schedule to give ourselves even more spare gates and buffer — especially during thunderstorm season," Kirby said in his email to employees.
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