Passengers were stuck because United Airlines canceled their flights. The CEO took a private plane

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Passengers were stuck because United Airlines canceled their flights. The CEO took a private plane
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The CEO of United Airlines is apologizing for jumping on a private plane this week while thousands of his airline's customers were stranded because their flights got canceled.

Kirby blamed disruptions in Newark last weekend on a shortage of Federal Aviation Administration air traffic controllers. He said in a note to employees “that the FAA frankly failed us” by reducing the rate at which planes could arrive and depart the airport, where United is the dominant carrier.

As United continued to struggle throughout this week, Transportation Secretary Pete Buttigieg, whose department includes the FAA, said on Twitter that airlines had recovered from the storms “with the exception of United.” He drove home the point by including a bar graph that compared United’s cancellation rate with the rest of the industry.

United vowed to fix its operation in time for the July 4 holiday weekend, which promises to be a hectic one at the nation’s airports. More than 2.7 million people were screened Thursday atcheckpoints, and Friday was expected to bring similar crowds — possibly bigger. Unions representing the airline's pilots and flight attendants have joined in the criticism, accusing United management of poor planning, a lack of crew schedulers, and operating too many flights.

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