Amie Tugwell’s Vrbo rental is contaminated with mold, so she and her family checked out after one night. Why can’t she get her money back?
I recently booked a vacation rental through Vrbo. I arrived close to midnight, and it smelled weird. I found broken tiles and mold. I immediately contacted the host, who assured me that he would fix the mold. He said he could not get the mold out from the wallpaper because he would have to remove it, but he could spray it with bleach.My husband woke up in the middle of the night with difficulty breathing. I gave him Benadryl and an inhaler.
After you showed Vrbo the pictures, it agreed with you and paid for a hotel room. Vrbo has a “Book with Confidence Guarantee” that says it will take care of you when your rental is unsafe. And mold is definitely unsafe. The way I see it, there’s nothing to negotiate. Your rental certainly had a mold problem, and the owner couldn’t have possibly gotten rid of it in a few hours. It would have taken a mold specialist to mitigate this kind of problem.
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