Justin Baribeau reserves a hotel room through Booking.com, but when he gets there, they have no record of his reservation. Can he get his money back?
I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability to accept any reservations from Booking.com. So, I was unable to use this reservation.I immediately contacted Booking.com and asked for a refund. The company asked for information about my reservation, which I sent. It’s been weeks since I asked for my money back, and I’ve repeatedly asked Booking.
If you made the reservation through a third party, like a travel agent or an online travel site, you’ll need to lean on them to make this right. I would have phoned Booking.com right away and asked it to find you a different hotel at the same rate. It could have done this. If this ever happens to you again, you’ll want to appeal to one of the Booking.com executive contacts I publish on my consumer advocacy site,Happy Wanderer: Winter a good time to discover all Santa Barbara offers
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