When Cheryl Mander’s Vrbo rental in Hawaii is uninhabitable, the rental platform agrees to cover her new accommodations. But then it backs out. What happened?
My family and I recently rented a house through Vrbo for a vacation stay in Hawaii. When we entered the home, we were immediately hit with a strong smell of mold. Upon further inspection, we noted and took pictures of black mold located on the smoke detector, the pictures hanging on the walls, the shower stall and the windowsills.One of the members of my party is a 17-year-old who has severe asthma.
I just received a follow-up email from Vrbo this morning, stating that “upon research into this matter, it has been determined that the requested reimbursement is not available through the Book With Confidence program due to the temporary nature of the cleanliness issues reported.” Can you help me get Vrbo to cover the new rental, as promised?I’m sorry to hear about your moldy rental. You did the right thing by contacting the owner first and then Vrbo.
Unfortunately, you didn’t get the second promise to cover the additional $5,876 in writing. The agent told you that over the phone. So, when you sent your expenses to Vrbo and it saw a bill for $21,014, the system most likely rejected it.Travel Troubleshooter: Lyft surprised me with a $150 cleaning charge. Is this allowed?
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Travel Troubleshooter: What’s a Delta SkyMile worth in the case of a refund?After American Queen Voyages changes Terrance Hardy’s arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there’s still no refund. …
Read more »
Is it working? Cleveland examines the effectiveness of the ShotSpotter gunfire detection systemTroubleshooter Reporter at News 5 Cleveland
Read more »
Notre Dame College students, staff hope finance talks reopen in an effort to keep school openTroubleshooter Reporter at News 5 Cleveland
Read more »
CLE boxer Morelle McCane earns trip to Paris and a shot at Olympic goldTroubleshooter Reporter at News 5 Cleveland
Read more »
East Cleveland blight to receive $4M Cuyahoga Land Bank cleanup starting this summerTroubleshooter Reporter at News 5 Cleveland
Read more »
CLE Health Department hosts teen summit amid increase in sexually transmitted infectionsTroubleshooter Reporter at News 5 Cleveland
Read more »