After American Queen Voyages changes Terrance Hardy’s arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there’s still no refund. …
My wife, Judy, and I booked a cruise on American Queen Voyages two years ago. The trip was scheduled to depart from Chattanooga, Tennessee, last fall on the American Countess. Four days before our departure, we received a notice from American Queen that it had changed our final destination from Memphis, Tennessee, to Louisville, Kentucky, because of low water levels in the Mississippi River.
It has now been over one year since I submitted the requested documentation, and they no longer answer my emails. Can you help me get the $930 back that American Queen promised us?American Queen should have paid you promptly for the rescheduled flight. You were more than patient with the company. You made polite inquiries by phone and email, but nothing seemed to work.
The problem is that no one agrees on the value of a mile. Some say a Delta SkyMile is worth 1 cent, some say 1.2 cents, and some say it may be as high as 1.5 cents. But one thing is certain: The American Queen Voyages system was set up to give cash refunds for actual money spent. The mile valuations may have confused it.Travel Troubleshooter: I paid extra to get to my cruise.
The experience you had following up on your reimbursement is not unique to American Queen. Many travel companies drag their feet when it’s time to issue refunds.
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