Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it actually her rental vehicle?
Enterprise Rental Car in Munich has charged me for damage to the car I rented last year, but I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than a month after I returned the car. I wasn’t expecting this email and didn’t read it. A month later, Enterprise charged my credit card $515. Not knowing what the charge was for, I called Chase to dispute it.
Instead, Enterprise charged you, then sent a claim with insufficient information to substantiate it. I think if you get an email from Enterprise or any other company, you should consider reading it. You might have had time to fight this claim if you had responded to the first message. I think your credit card dispute might have gone your way. Enterprise charged your card without permission, and it sent you insufficient evidence. But more importantly, the claim is implausible. What would you do with a head restraint and a hat shelf? Were you going to carry those on a plane with you and take them back to New Jersey?
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