Glen Hartness books the wrong night at La Quinta through the Priceline app. Why won’t Priceline refund the erroneous booking?
I’m trying to get a refund from Priceline for a booking that, on the surface, appears to be uneligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake.Here’s what happened: I booked a room at La Quinta in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay another night and began the process of booking the next night through Priceline’s app on my mobile device.
As soon as I clicked the “confirm booking” button, I realized the mistake and called Priceline’s customer service to report the error and request a refund for that booking. A Priceline representative told me that he would need to first contact La Quinta before he could process the refund. As you might have guessed, Priceline is refusing to refund the money. This is not the type of situation that these nonrefundable rates were designed for. I notified the hotel and Priceline immediately, and the hotel agreed to cancel the reservation. Can you please help me get my $88 back?You booked a nonrefundable room rate at La Quinta through Priceline.
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