Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?
Last year, I canceled a cruise on Norwegian Cruise Line after paying a $250 deposit. I explained that the credit card used to make the deposit was closed. NCL told me to obtain a letter from Chase confirming the closed account. Once NCL received it, the cruise line said it would send me a check.I followed NCL’s instructions. But after I submitted my refund request, NCL told me that it had refunded it to my old credit card.
But first, a slight detour: I can’t believe a company like NCL is still writing checks in the 21st century. It should be able to get a new credit card number or just send the refund directly to your bank account. But a check? Come on.Travel Troubleshooter: A booking error leads to a nonrefundable hotel room, or does it?
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