An 80-year-old Toledo woman, Mary Leiter, who went without heat for nearly a week, now has her furnace fixed thanks to a Local 50 union member who reached out after 13 Action News aired her story. Leiter had issues with Oncourse Home Solutions, a warranty company she'd dealt with for two decades, regarding their responsiveness to her claims. Oncourse Home Solutions apologized for falling short of their standards and promised to replace her furnace and upgrade other appliances in her home.
“In this case, we fell short of our high standards and sincerely apologize to Ms. Leiter.” TOLEDO , Ohio - An 80-year-old Toledo woman who went nearly a week without heat in chilling temperatures, now has her furnace fixed.
Now things are looking up for Leiter, just hours after 13 Action News aired Leiter’s story a Local 50 union member reached out to help. Leiter had issues with Oncourse Home Solutions with returning her calls and responding to her claims. “I got the feeling it was really very sincere and that made me feel a little less hostile towards the warranty company,” she said.“At Oncourse Home Solutions, we are committed to serving nearly 2 million customers with excellence and providing them with peace of mind that we will be there when they need us. In this case, we fell short of our high standards and sincerely apologize to Ms. Leiter.
Toledo Ohio Furnace Warranty Oncourse Home Solutions Customer Service
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