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Latest News On Customer Service

New Star Trek Series Launches in September 2026 with Captain Seven of Nine

New Star Trek Series Launches in September 2026 with Captain Seven of Nine

5/16/2026 2:39 PM
Runaway Waymo that dropped passenger at California airport is every traveler's worst nightmare: 'It's not my mistake'

Runaway Waymo that dropped passenger at California airport is every traveler's worst nightmare: 'It's not my mistake'

5/2/2026 2:21 AM
Home Depot says 'bye' to a traditional customer service feature in favor of AI

Home Depot says 'bye' to a traditional customer service feature in favor of AI

4/23/2026 2:17 PM
The Perils of Proactive Apologies

The Perils of Proactive Apologies

4/22/2026 6:39 AM
Celebrity Encounters and Customer Service: A Viral TikTok Sparks Debate and Celebrity Apologies

Celebrity Encounters and Customer Service: A Viral TikTok Sparks Debate and Celebrity Apologies

4/19/2026 12:00 AM
Costco Bakery Worker Reveals Why Croissants and Bagels Are Never Hot

Costco Bakery Worker Reveals Why Croissants and Bagels Are Never Hot

4/18/2026 4:48 AM
Customer Confronts Dry Cleaner Over Pickup Policy, Seeks Advice on Manners and Friendship

Customer Confronts Dry Cleaner Over Pickup Policy, Seeks Advice on Manners and Friendship

4/18/2026 2:31 AM
UnitedHealthcare's Consumer Resolution Center: A Model for Proactive Member Support and System Improvement

UnitedHealthcare's Consumer Resolution Center: A Model for Proactive Member Support and System Improvement

4/16/2026 6:26 PM
Generative AI Robots: Transforming Service with Adaptability and Interaction

Generative AI Robots: Transforming Service with Adaptability and Interaction

4/13/2026 10:58 PM
Gen AI Robots Transform Services and Customer Experiences

Gen AI Robots Transform Services and Customer Experiences

4/13/2026 4:58 PM


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