'Sometimes this is the worst day of some of their lives,' said Latisha Thompson, a call taker with San Jose police. 'You just want to make sure you're there for every aspect of what they're telling you.'
SAN JOSE, Calif.gunfire resulted in a total of 10 deathsThat morning a year ago, the San Jose Police Dispatch center received six 911 calls directly related to the shooting.
In San Jose, recruits go through eight weeks of Dispatch Academy. That curriculum follows POST, or the Peace Officers Standard Training, which is set by the state.After academy, recruits then go through three five-week cycles of on-the-floor training. Supervisors expose them to real phone calls and real emergencies to emphasize their reactions and decisions will determine life or death.With the job, employees know to expect the unexpected.
Not only are they working to get help for the callers, they also need to make sure the callers don't put themselves in any danger.The call takers had support from their supervisors. That was the role Jennifer Hern served that day.
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