Chick-fil-A ranked as the slowest fast food drive-thru. But there's a reason for that. Here's why.
By Ramishah Maruf, CNN Every second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it's so popular and there are so many cars in line.
QSR and Intouch Insight published its annual Drive-Thru Report, surveying more than 1,000 consumers who ranked ten industry leaders: Wendy's, Burger King, Chick-fil-A, Dunkin', McDonald's, Arby's, Carl's Jr., Hardee's, Taco Bell, and KFC. But luckily for customers, drive-thrus have gotten nearly 10 seconds faster compared to last year — and that can be a big advantage in this highly competitive industry.
Service and speedDuring peak Covid, Chick-fil-A was one of the first brands to close its dining rooms, focusing its attention on bringing hospitality to the drive-thru outside. And that's clear in consumer sentiment too — 88% of respondents said Chick-fil-A had friendly service, placing it at the top of the industry. Only 1.7% said the service was"not friendly."
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Chick-fil-A has slowest drive-thru, 2022 fast-food report saysA new survey found that Chick-fil-A has the slowest drive-thru in the United States with Taco Bell coming in as the fastest drive-thru.
Read more »
West Memphis Chick-fil-A employees fired after video shows one spitting in foodTwo Chick-fil-A employees at the location in West Memphis, Arkansas have been fired after a viral video on social media showed one spitting in chicken batter while the other recorded.
Read more »
These fast food restaurants have the best drive-thrus, study says | CNNEvery second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it's so popular and there are so many cars in line.
Read more »
These fast food restaurants have the best drive-thrus, study says | CNNEvery second counts in drive-thru lanes for fast food chains. A recent study showed Chick-fil-A had the slowest one — but only because it's so popular and there are so many cars in line.
Read more »
These fast food restaurants have the best drive-thrus, study saysChick-fil-A ranked as the slowest fast food drive-thru. But there's a reason for that. Here's why.
Read more »