These airline vouchers will no longer have an expiration date -- part of a $2 billion attempt to improve customer service.
Get news about destinations opening and closing, inspiration for future adventures, plus the latest in aviation, food and drink, where to stay and other travel developments.Its insistence on not charging for baggage has long made it a passenger favorite, but Southwest Airlines have now worked out how to keep passengers loyal -- by announcing that vouchers with the airline will no longer have an expiration date.
Have a valid voucher? There's no need to do anything -- the new rules will apply automatically. You might initially see your voucher has been allocated an expiration date of December 31, 2040 -- but this is just a placeholder, says the airline. Once the technology can, it will obliterate all expiration dates.
"We repeatedly leaned in during the pandemic to give our customers more time to use their flight credits beyond a full year, which was our previous policy," Tony Roach,vice president of customer experience & engagement, said in a statement.
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