When you order a complicated 'secret menu' drink at Starbucks, the burden falls on the barista.
Why would Starbucks permit customers to order items that don’t exist, delaying other patrons in line behind them? “We have customer connection scores, which are based on surveys customers take,” explains our barista from the Prairie State. “The store wants them to give us a good rating to help raise our customer connection score.”
The surveys may skew positive, but that doesn’t seem to equate higher tips. According to our source in Plainfield, only 30% of those with special orders tip her — often just a dollar — a percentage which is actually lower than the amount tipped by customers who order off the menu.Menu hacking is not always about creating something Insta-worthy.
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