Ticketing giant will refund $10 to fans who bought cheapest tickets on the band’s US tour, and $5 to everyone else after frontman asks for an explanation
The band had purposefully kept tickets affordable, with some as low as $20 . But fans shared screenshots of Ticketmaster shopping baskets with varying fees across different venues: one image showed combined fees that exceeded the cost of a $20 ticket – each subject to a service fee of $11.65 and a facility charge of $10, plus an overall order processing fee of $5.50.
Later on Thursday, Smith issued an update. “After further conversation, Ticketmaster have agreed with us that many of the fees being charged are unduly high, and as a gesture of goodwill have offered a $10 per ticket refund to all verified fan accounts for lowest ticket price transactions,” he wrote.
Refunds would be automatic for anyone who had already bought a ticket, while future ticket sales would incur lower fees, Smith said.Earlier in the week, Smith explained that the band had chosen to use Ticketmaster in order to combat scalping, but had declined to participate in the company’s dynamic pricing and Platinum ticket schemes as they did not want ticket prices to be “instantly and horribly distorted by resale”.
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