A preventable software problem canceled flights, shut down offices and delayed surgeries. With so much power, tech companies should bear more responsibility.
Starting on Thursday with ripple effects for days afterward, a routine software update caused a record-breaking freeze across much of the world. CrowdStrike, a cybersecurity vendor deployed by Microsoft systems, installed an update that analysts say probably skipped quality testing. The result disabled an estimated 8.5 million computers in perhaps the largest cyber event in history.
Software-caused outages can be avoided in a few ways. Diversifying tech contractors and options strengthens resilience and mitigates risks. By contrast, if everyone relies on just a couple of providers, any single breakdown carries huge consequences. CrowdStrike, one of the nation’s largest cybersecurity firms, exemplifies this issue; it counts more than half of the Fortune 500 companies as customers.
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