Starbucks' new CEO vows to make chain's cafes 'inviting places to linger'

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Starbucks' new CEO vows to make chain's cafes 'inviting places to linger'
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Former Chipotle CEO Brian Niccol says he'll work to reestablish the brand as the nation's 'community coffeehouse.'

Brian Niccol prepped for his new gig as chief executive of Starbucks by visiting some of the coffee chain's more than 17,000 U.S. stores, finding a 'shared sense that we have drifted from our core.

' Niccol's letter 'has a back-to-basics quality about it,' noted Neil Saunders, managing director, retail, at GlobalData. 'There is a very clear recognition that Starbucks has strayed from its core purpose and is not satisfying customers in the way it once did. Brian Niccol wants to remedy those issues and go back to the 'good old days' of Starbucks. Of course, saying this is easier than doing this,' the analyst relayed.

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