What happened with Southwest Airlines? The airline said winter weather triggered mass cancellations, but some have argued the disruptions are the airline's fault.
Southwest Airlines said it will accept reimbursement requests from passengers impacted by the carrier's mass cancellations this week.
Southwest said those who had flights canceled or significantly delayed between Dec. 24 and Jan. 2 are eligible for reimbursement. Customers can make the request on the Southwest Airlines website. Reimbursing customers is coming amid pressure from the Department of Transportation. While last week’s major winter storm started the disruptions, Transportation Secretary Pete Buttigieg has said the airline is at fault for not resuming normal operations in the days since.
“When you're in the situation and the airline is responsible, which is clearly the case right now, then you can get those kinds of vouchers for hotels, restaurants,” Buttigieg told CNN on Tuesday. “But what I talked about with the Southwest CEO, is that a passenger shouldn't have to request that. They need to be proactively offering that. He pledged that they would. And again, we'll be watching to make sure that they follow through.
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