The U.S. Department of Transportation will investigate what is now a travel nightmare for many people who tried to fly on Southwest Airlines over the Christmas holiday.
"We recognized we’re falling short," the Southwest statement said.
"The biggest thing is they were actually apologizing to us for how bad operationally things were going because this wasn’t just weather," said Tara Hooper. Lyn Montgomery, the president of the union that represents Southwest flight attendants, said the company’s outdated system for responding to weather problems caused a ripple effect, one that didn’t seem to affect other major airlines.
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