Patrick Spence, CEO of Sonos, has stepped down after months of challenges for the speaker company. The company has appointed former Pandora Media executive, to serve as interim CEO.
Patrick Spence has stepped down from his role as CEO and board member at Sonos , effective Monday, January 13th. This move comes after months of challenges for the speaker company. According to a press release, Sonos ' board of directors has appointed former Pandora Media executive, and long-time board member, to serve as the company's interim CEO and president. Spence will remain with Sonos as a strategic advisor, overseeing the transition of CEO responsibilities until June 30th.
Spence, who joined Sonos in 2012 and ascended to the CEO position in 2017, presided over the launch of the company's redesigned app in May 2023. This launch proved to be problematic, as customers encountered issues with the app's compatibility with existing Sonos speakers and difficulties linking new devices. The backlash forced Sonos to revise its holiday sales projections and delay product releases, with estimated fixes costing between $20 million and $30 million.The newly appointed interim CEO, Conrad, brings a wealth of experience to the role. At 55 years old, he has held leadership positions at prominent tech companies including Snap Inc, Quibi, and Pandora Media. His expertise extends across technology and product development. He is tasked with revitalizing the customer experience and bolstering Sonos' financial performance, a responsibility the board believes he is well-equipped to handle. Conrad spent a decade at Pandora as chief technology officer and executive vice president of product between 2004 and 2014. During this time, he spearheaded one of the earliest initiatives to integrate Pandora and Sonos, witnessing firsthand the transformative potential of the Sonos platform. In a statement, Conrad expressed his enthusiasm for this new chapter, stating, 'I am excited to work with our team to restore the reliability and user experience that have defined Sonos, while bringing innovative new products to market.' Genachowski, in a statement, acknowledged Spence's contributions to building upon Sonos' pioneering success in wireless home audio and expanding the company's offerings to premium audio categories including home theater, portable devices, and headphones.
Sonos CEO Patrick Spence Interim CEO App Glitches Financial Performance Customer Experience Technology Home Audio
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