Tom Conrad, the new interim Sonos CEO, acknowledges that the company desperately needs to win back the trust and support of its customers after the app fiasco.
Tom Conrad, a longtime veteran of the tech industry who joined Sonos’ board of directors in 2017, has been appointed interim CEO following today’s ouster of Patrick Spence. And in his first letter as the new boss, Conrad hits on a number of things that will likely be music to the ears of rank-and-file Sonos employees. “I’ve heard from many of you about your own frustrations about how far we’ve drifted from our shared ideals,” he says in the letter.
> Last week, I was asked to step in as interim CEO. > Perhaps the most important thing for you to know today is that I’m here because I love this company, this product family and this brand. For nearly two decades, I’ve listened to music throughout my home on Sonos every day. In the last decade, I’ve binged every streaming phenomenon with dazzling surround from our Sonos soundbars. In recent years and when I was traveling, it was a Sonos Roam that made its way into my backpack.
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