Small businesses grapple with global tech outages created by CrowdStrike: ‘It’s pretty devastating’

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Small businesses grapple with global tech outages created by CrowdStrike: ‘It’s pretty devastating’
Crowdstrike@Topstories@Pvigna
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Many computers are expected to need hands-on work to fix the problem that could take days, if not longer, to complete.

Danielle Tuttle tries the door to a department of motor vehicles location to find it locked and the location closed due to an outage Friday, July 19, 2024, in St. Louis.

A patron walks out of a Starbucks at Phoenix Sky Harbor International Airport Friday, July 19, 2024, in Phoenix. A global technology outage grounded flights, knocked banks offline and media outlets off air after a faulty software update disrupted companies and services around the world and highlighted their dependence on just a handful of providers “If I were part of a big company, then I would be able to delegate and get support from computer science or security services,” Kaleynska said.

Following the outage, the company provided an initial fix through a software update. But many computers are expected to need hands-on work that could take days, if not longer, to complete. Overall, Ives noted tech problems can be easier to fix for big companies that have a sizable number of experts on their payroll as opposed to small businesses who could face more of an “uphill battle” because they have fewer technical resources.

Lightman said those corporations could sue for a loss of business, but small ones might use class action suits to go after CrowdStrike for compensatory damages.Heather Garlich, a spokeswoman at Arlington, Va., grocery industry group FMI, said the outages were “somewhat spotty and inconsistent depending on how businesses use certain Microsoft tools.” She said she was aware of one with an issue with a human resource system, while another had problems with their routing system for distribution.

To minimize the disruption, Seabrook borrowed a non-Microsoft device from a friend that enabled him to sign into his accounts and access some of his critical tools and information. He’s also using his smartphone for important messages and organizing his schedule. And he’s been contacting clients to update them on the situation. Seabrook didn’t immediately respond to a follow-up email sent by The Associated Press on Saturday.Dr.

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