Businesses from airlines to hospitals have been grappling with faulty software update that caused technological havoc worldwide on Friday. The breadth of the outages highlighted the fragility of a digitized world dependent on a few providers for key computing services.
Danielle Tuttle tries the door to a department of motor vehicles location to find it locked and the location closed due to an outage Friday, July 19, 2024, in St. Louis. This photo provided by the family in 2024 shows Gary Baulos, left, with his daughter, Alison, and her daughter, Athena, at the Art Institute of Chicago. Alison Baulos says her 73-year-old father was about to head to a Kentucky hospital for open-heart surgery when it was abruptly canceled Friday morning, July 19, 2024.
On top of Kaleynska’s business issues, she had to bring her ill daughter to a local hospital Friday because the hospital’s phone lines were down. Following the outage, the company provided an initial fix through a software update. But many computers are expected to need hands-on work that could take days, if not longer, to complete.
Overall, Ives noted tech problems can be easier to fix for big companies that have a sizable number of experts on their payroll as opposed to small businesses who could face more of an “uphill battle” because they have fewer technical resources. Chris Seabrook, who owns a locksmith services business in Melbourne, Australia, called Asguard Locksmiths, told The Associated Press in a Friday email that the IT outage had thrown a “significant wrench” in his daily operations. He hasn’t been able to send and receive emails, access critical files, manage his schedule or create invoices.
Toy said his business was fortunate to have several backups of its electronic medical record system, allowing them to resume communications with each other and their patients. As of Sunday, the practice’s cloud based services were running, he said. Toy noted financial losses were “minimal” as it has an external answering service taking calls from patients.
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