This article explores the common practice of receiving two copies of a restaurant receipt and clarifies the implications of accidentally signing the customer copy instead of the merchant copy. It features insights from restaurant workers and fraud experts, highlighting that a signed copy, regardless of which version, is typically sufficient for record-keeping purposes. The article also emphasizes the importance of retaining customer receipts for dispute resolution and monitoring credit card charges.
Taking home the only signed receipt is a big problem for restaurants and bars, but signing a customer copy over a merchant copy is likely not going to matter.
Gabriella Zottola, a Waltham, Massachusetts-based restaurant manager, agreed and said that leaving behind a signed customer copy is not a big deal. “As long as the tip is clearly written on it, we’re good!” she said. Zottola noted that if a customer copy is left behind, her practice is to “toss them.”
But in some cases, restaurant staffers can be left with no tip at all if it’s not written down on a receipt. Whitlow recalled that when he worked at a restaurant in Miami’s South Beach, if the customer “had taken the wrong copy, I wasn’t going to get tipped on South Beach $200-$300 check ... I definitely ran a few people down.”
Nofziger also recommends knowing your last few credit card numbers, so that you can quickly notice if information is not lining up.
Food & Beverage RECEIPTS RESTAURANTS CUSTOMER SERVICE CREDIT CARD FRAUD PAYMENT PROCESSING
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