“DoorDash routinely charges iPhone users more than Android users for reasons wholly unrelated to delivery and service costs,” the suit alleges.
The complaint, a hefty 134-page airing of grievances about the fees and upsells faced while ordering on the app, filed by Maryland resident Ross Hecox and his children, contends that DoorDash conducts “price discrimination” by allegedly charging iPhone users an “expanded range fee” more often than their Android counterparts., the fee — a markup to any deliveries outside of the user’s immediate radius set by DoorDash — is arbitrarily applied without actually taking into account users’ locations.
In one set of tests, an Android phone and an iPhone were used to place the same order — a breakfast sandwich with avocado and egg whites and a chocolate chip bagel from a nearby Panera Bread — to the same address simultaneously. In the first order, according to the suit, the iPhone was at the delivery location and the Android was 15 miles away; the iPhone user received the expanded range fee.
“DoorDash routinely charges iPhone users more than Android users for reasons wholly unrelated to delivery and service costs,” the suit reads. “DoorDash likely charges iPhone users more because studies suggest that iPhone users make more money than Android users.”$3 more for the struggling Twitter Blue than desktop users because of Apple’s 30% cut on in-app purchases.
The suit also alleges that subscribers of DoorDash’s premium DashPass service are charged the “expanded range fee” more often than standard users despite promising “reduced service fees” and that the “express delivery” upcharge does nothing to expedite deliveries. According to DoorDash, fees help cover payment and insurance for delivery drivers, and marketing, logistics, technology and other company needs.
“The claims put forward in the amended complaint are baseless and simply without merit,” a DoorDash spokesperson told SFGATE in a provided statement. “Our priority is to provide the best service possible and ensure there is clarity for consumers that allows them to make informed decisions. We ensure fees are disclosed throughout the customer experience, including on each restaurant storepage and before checkout.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Lawsuit Claims Apple Users Are Charged More for Delivery on DoorDashA DoorPass subscriber claims the dreaded 'expanded range fees' don't accurately judge a restaurants locations and cost iPhone users more than Android.
Read more »
The percentage of iPhone users coming over from Android is the highest in five yearsAndroid users are jumping to the iPhone at the highest rate since 2018 according to a new survey released by CIRP.
Read more »
OpenAI's ChatGPT Hits Apple's App Store in US But What About Android Users?🎉 OpenAI's ChatGPT goes live on Apple's App Store in the US! But what about Android users? Check more here:
Read more »
One of the best Android phones — the Pixel 6 — is on sale with Amazon right nowGoogle’s banger of a smartphone, the Pixel 6, is on sale with Amazon with a sweet 33% taken off its price.
Read more »
Google is working on making your Android phone into a dashcamIt might get much easier soon for Android-owners to capture irresponsible drivers in the action.
Read more »
OpenAI launches free ChatGPT app for iOSAn Android version is on the way.
Read more »