A DoorPass subscriber claims the dreaded 'expanded range fees' don't accurately judge a restaurants locations and cost iPhone users more than Android.
. DoorDash has claimed this fee applies when ordering from restaurants outside their area, and that the fee is showcased both on the restaurant page as well as at checkout.
The lawsuit says that based on multiple tests, two deliveries placed at the same time to the same restaurant addressed to the same location resulted in two different fees. A DashPass subscriber received an expanded range fee, but the regular user did not. Most importantly , an iPhone user in orders placed to Chick-fil-A, and a local steak house received the expanded range fee or higher delivery fees, while an Android user did not.“DoorDash charges the expanded range fee on iPhone users more often than Android users and charges iPhone users more for ‘delivering,’” the complaint reads.“The claims put forward in the amended complaint are baseless and simply without merit.
delivering food, but that the company takes the pot. Meanwhile, the company has claimed a part of those fees go to pay delivery drivers and fund insurance costs. The lawsuit is currently seeking class-action“DoorDash utilizes a psychologically manipulative pricing structure that strategically misleads, deceives, and defrauds consumers into using the technology platform at a much higher, premium cost,” the lawsuit reads.
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